This Monday, 9th June marks one month anniversary for AirAsia's family move to klia2 after more than nine years operation at LCCT.
Among the biggest shock from AirAsia is the klia2 fees MYR3 charged on behalf of Malaysia Airports Holdings Bhd (MAHB). The actual cost of using the jet bridge is only 25 cents per passenger as per MAHB and AirAsia does not absorb these charges, but instead passes them on to passengers in air ticket since May 9. KVMRT: As far as concerned, the blame is on both sides at the expense of travelers.
Delays in baggage handling, parking bays changes and breakdown of self check kiosk are major hatchback faced by all airlines operating from/to klia2.
Gate allocation system, which was new to AirAsia and its unfamiliarity with the system had caused close to 200 gate changes on its first day of operations at klia2, resulting in great inconvenience to passengers. They managed to reduce the gate changes to less than 10 daily after working together with airport operator.
Slow baggage transfer from planes' cargo to the baggage claiming carousel triggered airport to deploy their own manpower to assist airlines with many aspects of operations.
KVMRT: Fair point should be given to AirAsia who is under constant attack from MAHB regarding earlier cost overrun and delay in completion for klia2. Aireen Omar, CEO of AirAsia Malaysia has taken extra ground work to ensure the operation is smooth and seamless travelling experience to passengers.
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| An AirAsia A320 taxis past KLIA2’s unique skybridge, first in Asia. Credit to Bangkok Post. |
Among the biggest shock from AirAsia is the klia2 fees MYR3 charged on behalf of Malaysia Airports Holdings Bhd (MAHB). The actual cost of using the jet bridge is only 25 cents per passenger as per MAHB and AirAsia does not absorb these charges, but instead passes them on to passengers in air ticket since May 9. KVMRT: As far as concerned, the blame is on both sides at the expense of travelers.
Delays in baggage handling, parking bays changes and breakdown of self check kiosk are major hatchback faced by all airlines operating from/to klia2.
Gate allocation system, which was new to AirAsia and its unfamiliarity with the system had caused close to 200 gate changes on its first day of operations at klia2, resulting in great inconvenience to passengers. They managed to reduce the gate changes to less than 10 daily after working together with airport operator.
Slow baggage transfer from planes' cargo to the baggage claiming carousel triggered airport to deploy their own manpower to assist airlines with many aspects of operations.
KVMRT: Fair point should be given to AirAsia who is under constant attack from MAHB regarding earlier cost overrun and delay in completion for klia2. Aireen Omar, CEO of AirAsia Malaysia has taken extra ground work to ensure the operation is smooth and seamless travelling experience to passengers.
