A The Star reader sent a letter (Wake-up call for KTM Komuter) to voice out her grouses and dissatisfaction.
And below is the reply from representative of KTM Berhad.
KTM addressing the woes (The Star)
Thursday November 17, 2011
WE refer to “Wake-up call for KTM Komuter” (The Star, Nov 15). We are aware of the problems that the writer and other commuters face.
In order to rectify the problems, we introduced, in October, KTM Komuter Twitter, which provides information on the rescheduling of the train timetable and cancellations.
The writer and others may follow us on @ktmkomuter for service updates.
We also make frequent announcements at all stations on train arrivals, cancellations as well as on safety messages.
We do notice the crowds at stations and make announcements for commuters boarding to allow passengers to disembark first before getting onto the train to avoid chaos on the platform.
One of our main initiatives to ease passenger flow during peak hours is to provide nine additional six-car Komuter trains on weekdays for the Seremban–Sungai Buloh–Seremban section (considered to have the highest capacity) that could double the passenger capacity.
Another initiative is that KTM Bhd has ordered 38 new six-car sets (SCS). Two sets have arrived and are undergoing testing with a view to being put into operation in early 2012.
With the additional 38 new SCS, we aim to improve our train intervals from 30 minutes to 10 minutes. These 38 new SCS come with features such as better air-conditioning system, ergonomic seats, two coaches for ladies, CCTV for security, space for the disabled, dynamic route display, Passenger Information System (PIS), priority seats for the elderly and others in need, and passenger intercom.
In the meantime, please bear with us as we are going through a difficult period of having to delicately juggle our services between major maintenance and meeting customer demand.
Both are equally important to us, and we are trying our level best to keep up and meet the deadlines and expectations.
We apologise for the inconveniences and thank the writer for her valuable feedback.
MOHD FAZIL ISMAIL,